Legendary Customer Service
Monday, March 30, 2009
Customer Loyalty and Apologies
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Effective business apologies are becoming a cornerstone of customer satisfaction, trust, customer loyalty and retention. We all hope to main...
Monday, January 5, 2009
Why They Make The Cut.
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Last post I linked to the Elite in Business Week's Customer Service list. Listed were 50 companies that were voted to be the best at cus...
Thursday, January 1, 2009
The Art of Customer Service
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Many are asked to define customer service. Everyone talks about customer service, but it seems few understand the true art of it. Yes, it is...
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